Q- What kind of buses (motor
coaches) do you use?
A - We use modern sight-seeing motor
coaches that are restroom equipped.
Q - How long are we on the
bus?
A - Comfort stops are planned every two
(2) hours.
Q - How are seats assigned on
the motor coach?
A - We rotate seating arrangements
regularly throughout the day.
Q - Are the buses
air-conditioned?
A - Yes.
Q - How should we tip our
escorts?
A - Tipping is at your own discretion;
usually between $2 and $4 a day.
Q - Do we have a driver and
an escort?
A - Every motor coach has one
Driver/Guide.
Q - How many bags can we
bring? What is the weight?
A - One checked bag and one carry on
bag per person. One large bag at 44lbs.
Q - Do we receive luggage
tags?
A - Yes, and cruise tags if applicable.
Q - Can I bring an extra bag?
A - There is a one time $15 fee for an
extra bag for the tour; however please contact your airline for added
fees for air service.
Q - When can I find out my cabin
assignment?
A - Your travel
documents are mailed 45 days prior to departure, and include your
cabin assignment.
Q - What should I bring on the
cruise?
A - The Cruise Line's
"Know Before You Go" booklet will have this information.
Q - How do we find out about Shore
Excursions?
A - The Cruise Line's
Website should list all Shore Excursions, plus this information is in
your cruise documents which are mailed 45 days prior to departure.
Q - What amenities are on the
ship?
A - Refer to the cruise
booklet included in your cruise documents that you will receive 45
days prior to departure, or you can check out the Cruise Line's
Website.
Q - What is the basis for a cabin
upgrade assignments and how does the cruise line determine categories?
A - Categories are
determined by inside or outside and across all decks therefore an
upgrade could be to a higher category on a lower deck.
Q - If I am a cruise-ship past
customer, do I get anything special?
A - We will pass your
"cruise line" past customer information on to the cruise line and
forward membership information to the cruise line as well.
Q - What should I bring to wear on
the ship?
A - The Cruise Line's
"Know Before You Go" booklet will have this information which will be
mailed in your documents 45 days prior to departure.
Q - What is the tipping policy
aboard ship?
A - An average of
$10.00 per day per person.
Q - How much cash should I bring?
A - Most cruise passengers use their
credit cards and assign all charges to their cabins. On a land tour,
we suggest about what you would normally budget per person per day for
food.
Q - Will I receive a receipt for
money I have sent to you?
A - We do not send a
receipt; however, you can go to our Website at
www.goYMT /
AlaskaOffers.com for your account information.
Q - Will I receive a final notice
as to when my final payment is due?
A - Yes, your final
payment notice is mailed to you 120 days prior to departure, and is
due 90 days prior to departure.
Q - Can we change our tour date?
A - Yes, and without
penalty six (6) months prior to departure. Within six (6) months prior
to departure, there is a fee of $100.00 per person.
Q - Can we change passenger names?
Is there a fee for this?
A - No, you cannot
change passenger names. You must cancel and rebook. You will lose
your$100.00 non-refundable deposit, and pay an additional $100.00
non-refundable deposit for the re-booking.
Q - How is the single Supplement
cost determined?
A - Because all tour
costs we incur are based on double occupancy, each single travelers'
cost needs to reflect a portion of the difference.
Q - How do we change our address
for document delivery? How do we change our phone number?
A - All information
changes must be submitted in writing to YMT / AlaskaOffers Vacations /
AlaskaOffers, Inc.
Q - What method of payment does
YMT / AlaskaOffers accept?
A - We accept credit cards for
deposits, and check or money order for payment in full.
Q - Do I have to wait until I
receive an invoice to mail a payment in?
A - No, you can mail
your payment in full at any time.
Q - Can I pay my final payment on
my credit card?
A - Our policy is not
to accept credit cards for final payment.
Q - When can I get my "booking
number" (to purchase optional tours)?
A - Your booking
number will available 45 days prior to departure.
Q - How can I cancel my trip? Is
there a fee for this or a refund?
A - All cancellations
must be submitted in writing to YMT / AlaskaOffers Vacations /
AlaskaOffers. You will lose your $100.00 deposit. If you haven't paid
in full, simply don't make your final payment. If you have, you will
receive a refund. There are no refunds within ten (10) days of
departure.
Q - Are their discounts for Triple
or Quad cabins?
A - No.
Q - What is a deviation fee
A - It is for travel
outside our regular tour pattern.
Q - What are the ratings for our
hotels
A - Clean,
comfortable, Standard Hotels.
Q - Are any meals provided by our
hotels? Any meals on the trip at all?
A - Our land tours do
not include meals unless specified.
Q - When can we find out the names
of our hotels?
A - This information
will be in the travel documents you receive 45 days prior to
departure.
Q - Are there restaurants in easy
walking distance from our hotels?
A - Yes.
Q - I'm traveling with another
person; can we request two separate beds?
A - Yes.
Q - If I arrive before the tour
officially starts, can I stay at the hotel? What "rate" do I get?
A - You may stay at
the same hotel, depending on availability, at the standard non
discounted rate.
Q - How do I get reservations at
the hotel if I want to arrive early?
A - Contact the hotel
directly.
Q - Will we be sitting together on
the airplane?
A - We issue tickets
based on aisle, window or adjacent request.
Q - Are meals served on the
airplane?
A - All in flight
meals are at the discretion of the airline. You can check with the
airline when confirming your flight.
Can I upgrade my
airline seat?
A - Yes.
Q - How do I get to the airport
from my house?
A - You need to
arrange for your own transportation to and from your home airport.
Q - Where do I meet my guide?
A - Your YMT /
AlaskaOffers representative will meet you at baggage claim on arrival.
Q - If I do my own air, will I
still have a tour guide meet me? If not, how do I get to the hotel?
A - No, and you will
have to find your own transportation to your hotel.
Q - If my flight is delayed or
cancelled, what do I do?
A - When arriving
late, call the hotel for a shuttle. If your flight is cancelled, call
YMT / AlaskaOffers immediately.
Q - If my airline goes on strike,
what happens to me?
A - Other airlines
will try to cover your reservation, although this is not guaranteed.
Q - When can I find out about my
air tickets?
A - This information
will be in the travel documents you receive 45 days prior to
departure.
Q - When must I decide as to
whether I want to do my own air or not?
A - At or prior to the
time you pay in full.
Q - If I do my own air, where do I
meet the group?
A - At the hotel.
Q - How do I change my departure
city?
A - All requests must
be submitted in writing to YMT / AlaskaOffers Vacations /
AlaskaOffers.
Q - If my name is misspelled on my
tickets, what do I do?
A - Call your Travel
Consultant.
Q - When will I receive my travel
documents?
A - You will receive
your travel documents 45 days prior to departure.
Q - Do we need passports? How do
we get them?
A - You can check
online at
www.travel.state.gov. For expedited passport and visa services,
click here .
Q - Do I need a Visa for foreign
travel?
A - Not usually-it
depends on the country we are visiting.
Q - Do I need to fill out the
immigration form before I go?
A - It is highly
recommended that you fill out the immigration form, preferably online,
before you leave.
Q - Do we need shots before going
on the tour?
A - No.
Q - How do we book Optional Tours
before we depart?
A - Call YMT /
AlaskaOffers and ask to talk with our Tour Development Department.
Q - How do we rent a car? Special
discounts? Will there be any need for us to rent a car?
A - Rent a car through
a national car rental agency. YMT / AlaskaOffers does not offer any
special discounts for car rental. It should not be necessary to rent a
car on most of YMT / AlaskaOffers's vacations.
Q - What is "The Travel Protection
Plan" (TPP)?
A - It protects you
from losing the money you have invested in your YMT / AlaskaOffers
vacation, including lost baggage, cancellations for medical reasons or
trip interruption. A copy will be included in your travel documents.
